Returns Policy
At Canvas Print Shop, we take pride in delivering exceptional quality canvas prints. Your satisfaction is our top priority, which is why we offer a comprehensive 30-day return policy. We stand behind our products and will work with you to ensure you're completely happy with your purchase.
30-Day Return Window
You can initiate a return within 30 days of receiving your order if you're not completely satisfied. This applies to:
- Prints with quality issues
- Damaged items
- Incorrect sizes or specifications
- Items that don't meet your expectations
How to Return Your Order
Starting a return is simple. Email us at returns@canvasprintshop.ca with:
- Your order number and email address used for the purchase
- The reason for your return
- Photos of the item (required for quality issues or damage)
- Your preference for a replacement or refund
Our customer service team will respond within one business day with detailed return instructions.
Our Quality Guarantee
We stand behind the quality of our products:
- Free replacements for any quality issues
- Full refunds available if we can't meet your satisfaction
- No return shipping costs for defective or incorrect items
- Dedicated support throughout the return process
Refund Information
- Refunds are processed within 3-5 business days of receiving the return
- Refunds are issued to the original payment method
- You'll receive an email confirmation when your refund is processed
- Bank processing times may vary for the refund to appear in your account
Return Exceptions
Please note that some items may not be eligible for return:
- Custom-sized prints outside our standard dimensions
- Items damaged due to misuse or improper handling
- Returns initiated after the 30-day window
Need Help?
Our customer service team is here to help with any questions:
Email: info@canvasprintshop.ca
Phone: (514) 441-2230
Opening Hours: Monday-Friday 9am-5pm EST